| serviceoffice.nl | ServiceOffice | The website describes ServiceOffice as an omnichannel communication platform with artificial intelligence (AI) and chatbots, offering 24/7 availability, faster response times, and improved customer support. ServiceOffice enables companies to save up to 60% on their customer service and increase customer satisfaction by leveraging AI-driven systems and data analysis. Through advanced data analysis and multilingual support, ServiceOffice can help create customer-centric personalization and optimize business processes. | Business Services → Customer Service 1451 | chatbot 137 efficiency 336 customer satisfaction 528 ai 2181 data 5872 | |
| zendesk.nl | Zendesk | Zendesk offers an AI-powered customer service software, trusted by over 200,000 customers, supporting communication via SMS, mobile devices, phone, email, live chat, and social media. The website introduces the ‘AI Masterclass 2025’, where visitors learn how to utilize AI and automation to improve their customer service. Zendesk provides solutions, including Zendesk for employee service and various integrations with other platforms, catering to a wide range of industries from retail to healthcare. | Facility & Transportation → Facility Management Software 26 Business Services → Customer Service 1451 | integration 1451 ai 2181 software 8291 communication 10162 | |
| telforce.nl | Telforce | The website presents an overview of callcenter software, including comparisons of various options, specifically targeted at the Dutch market. The platform offers detailed information about the functionalities of callcenter software, such as managing incoming and outgoing calls, tracking customer data, and analyzing interactions. Telforce allows users to schedule a demo and compare with providers and current prices (2024) for callcenter software. | Web Design & Development → Web Services 413 | customer data 29 call 204 productivity 496 script 532 | |
| faqtory.nl | FAQtory | The software is designed to facilitate quick and accurate customer contact, utilizing a dynamic database of frequently asked questions (FAQs) and answers. FAQtory integrates with various platforms such as Microsoft Azure, WhatsApp Business, TYPO3, Brightspace, and Blackboard, and also offers integration possibilities with SURFconext. The website provides information about the software's functionalities, including real-time statistics on customer satisfaction, workload, and the product's use by different teams. | Customer Relations → CRM (Customer Relationship Management) 468 | faq 85 customer contact 130 statistics 392 knowledge base 569 integration 1451 | |
| rooster-planner.nl | Rooster Planner | The system helps customer service teams with intelligent forecasting and scheduling of agents, ensuring that every customer is helped on time with the right skills. Rooster Planner provides features such as forecasting, scheduling, and intraday management, aiming to improve the efficiency and productivity of customer service teams. The tool integrates data from multiple systems and utilizes AI to calculate required capacity, meet SLAs, and reduce personnel costs. | | forecast 119 agent 1253 schedule 2624 data 5872 | |
| i45.nl | i45 | The Micro Habit Company | The program, developed in collaboration with PwC Nederland, seeks to enhance employee well-being by encouraging the integration of small, healthy habits into their daily routines. The website emphasizes the importance of measurable results and demonstrates that small, powerful habits can have a significant impact on employee well-being and performance. Relevant statistics regarding stress, absenteeism, and early career departures due to mental health issues are presented to illustrate the urgency of the well-being program. | Software → Productivity & Office 1203 | habit 143 statistics 392 wellbeing 2620 | |
| teamq.nl | CARMEN automotive BV | TeamQ customer service software offers a multichannel solution for online customer contact via email, web questions, and Twitter. The software aims for a clear workflow, streamlines customer contact moments, and provides statistics for response times. The goal is to stimulate efficient and customer-focused work, leading to more satisfied customers and ultimately increased revenue. | Digital & Technology → E-Commerce 4148 | statistics 392 workflow 407 revenue 693 | |
| vavox.nl | Vavox | Vavox automates repetitive tasks such as note-taking, summarization, categorization, and providing suggested answers, allowing employees to focus on customer needs. The tool provides real-time suggestions for responses and automatically categorizes conversations, giving teams instant insight into customer questions and issues. Vavox is built on 15 years of experience within ContactCare and offers a modular and API-connected solution for managing and optimizing customer contacts. | Automation & Control → Automation 1494 | suggestion 58 note 104 insights 976 conversation 1828 ai 2181 | |
| revtek.nl | REVTEK IT Solutions | The website introduces various AI solutions, including the AI Intercom, AI Planner, AI Helpdesk, and AI Receptionist, specifically designed to improve visitor management and automate customer service. REVTEK IT Solutions highlights the use of the latest technological innovations and AI applications to help businesses focus on their core activities, mentioning cost savings in customer service. With the rise of generative AI, REVTEK IT Solutions now offers AI assistants that can completely replace processes, with a selection of products and services to explore. | IT → Management 346 | intercom 118 assistant 261 calendar 1556 ai 2181 | |
| aim-wfm.nl | AIM Workforce Management | The company helps customer service departments to be structurally accessible and efficient, using Plug & Play solutions such as AIM Lite Scheduler, AIM Forecasting, and AIM Capacity Plan. AIM Workforce Management has helped 20 A-brands optimize their Workforce Management and has 15 years of experience in the field. The focus is on a human-centric and responsible approach to Workforce Management, where software and programs always deliver progress or savings. | Internet → Forums & Communities 1599 | planning 1969 software 8291 | Limburg → Venlo 4158 |
| 3fiftynine.nl | 3Fiftynine | The software includes action-oriented dashboards and native email management, aimed at increasing customer satisfaction. The solutions encompass various products such as CardBoardCX, BranchesCX, and RepleyeCX, and offer features like business consulting, connectivity, and partner programs. The website provides articles, news, blogs, customer stories, and white papers, as well as information about the company’s background and vision. | | customer satisfaction 528 email 1012 dashboard 1374 software 8291 | |
| omnidesk.nl | Omnidesk | Omnidesk offers software to integrate various media channels and create a single timeline view of all customer communication per customer. The software integrates with popular channels like telephony, email, live chat, WhatsApp, and social media, and offers functionalities such as ticket management and chatbot integration. Omnidesk, developed in the Netherlands and supported from Leiden, aims to help companies improve their customer service and create an excellent customer experience. | Business Software → Service Management 28 | chatbot 137 channel 340 integration 1451 report 4551 software 8291 | South-Holland → Leiden 7089 |
| contactcare.nl | ContactCare | The website offers various solutions for customer contact, such as outsourcing of customer contact, staff and WFM-as-a-service. ContactCare offers advice and consultancy to translate customer contact strategies into concrete steps that align with business objectives and ensures efficient staff utilization. The company, with more than 14 years of experience, provides personal customer service and strives for empathetic and professional communication with customers through various channels. | Customer Service → Outsourcing 511 | customer contact 130 staff 3405 training 28133 | |
| ocaro.nl | Ocaro | Ocaro provides various training courses, including customer-oriented communication, handling emotions, and English in customer contact. Furthermore, Ocaro offers a software platform called Luz, which combines e-learning, quality monitoring, and coaching in one tool. With almost 22 years of experience, Ocaro is the leading provider of valuable customer contact and offers solutions for organizations looking to train and monitor their customer service departments. | Business Services → Customer Service 1451 | customer contact 130 software 8291 coach 25810 training 28133 | |
| virtualbalie.nl | Virtual Balie | The website describes various services, including telephone customer service, mail service, and answering service, emphasizing the ability to handle customer contacts virtually. Virtual Balie highlights customer service outsourcing as a solution for businesses that want to be continuously available and respond quickly to customer inquiries. The website introduces Eddy Ramos, the driving force behind Virtual Balie, and refers to his interview in the MKB Rotterdam Rijnmond magazine, where he explains the concept of the service. | Business Services → Customer Service 1451 | answering service 12 crm 591 webshop 8648 | |
| tolzo.nl | Tolzo Nederland | Tolzo helps organizations of all sizes improve customer experience and reduce customer contact costs. The services offered include omnichannel customer service, backoffice support, outbound calls, and sharing inspiration and customer stories. The company primarily works within the systems of the client and has experience with various software and partner solutions. | | customer experience 202 cost 1990 partner 4272 software 8291 | |
| social-boost.nl | SocialBoost | The website offers live chat functionality for e-commerce, chatbot integration, and a messaging platform that combines live chat, email inbox, and WhatsApp. SocialBoost Live Chat integrates seamlessly with various platforms such as websites, webshops and WhatsApp, and provides statistics on conversations and conversions. The platform is designed to increase visitor engagement, generate leads, and boost customer loyalty through direct interaction and personalized service. | Online Services & Platforms → SaaS (Software as a Service) 44 | chatbot 137 statistics 392 visitors 1048 | |
| basicall.nl | BasiCall | BasiCall offers a platform for managing contact center activities, including messaging, reporting, and campaign management. The platform is based on Asterisk PBX and provides integration capabilities with various applications and systems, particularly contact center applications and messaging platforms. BasiCall focuses on easy integration and customization of the platform, and offers customer service and support. | Radio & Communication → Telecommunications 1361 | callcenter 52 integration 1451 message 2260 campaign 3428 report 4551 | |
| byourbrand.nl | Byourbrand | The company offers services to enhance organizational customer focus and accessibility, such as implementing a knowledge system and a customer tracking system. A key aspect of their approach is optimizing the customer contact process by shifting the focus from the back-office to the front-office, reducing the need for personnel. Byourbrand aims to improve the quality of direct customer contact and fulfill customer promises, by minimizing waiting times and guaranteeing high availability. | Business Services → Customer Service 1451 | customer contact 130 accessibility 571 structure 1305 | |
| ipster.nl | IPster | IPster integrates with ERP, CRM, and e-commerce systems to automatically answer status questions, resulting in time savings for customers. The cloud-based IPster phone system is designed to quickly serve customers through intelligent prompts and data application integration, reducing wait times. IPster's platform learns from company software and offers multilingual support, insightful statistics, and easy reporting, ensuring an optimal Customer Experience. | Radio & Communication → Telecommunications 1361 | callcenter 52 erp 363 crm 591 e-commerce 738 ai 2181 | |
| sitebotai.nl | SiteBot AI | The chatbot supports multilingual communication and seamlessly integrates with various platforms. It offers features such as fast response times, relevant content, 24/7 support, and personalized welcome screens. SiteBot AI has processed more than 15,000 interactions to date and is available in 40+ languages, with various subscription levels ranging from basic to premium. | Artificial Intelligence → Chatbots 63 | chatbot 137 interaction 245 integration 1451 subscription 3287 | |
| mangl.nl | MANGL | The system automates the quality control of conversations and provides in-depth insights into customer interactions. MANGL automatically analyzes the quality, compliance, and skills in conversations, providing insights and improvement points. The platform offers functionality for coaching employees, dashboard visualizations with performance data, and a transcription module with speech-to-text technology. | Data Science & Analytics → Data Analysis 1494 | quality control 85 dashboard 1374 analysis 1615 conversation 1828 coach 25810 | |
| fwdeskonline.nl | Agilitec | The software, FWdesk, offers a platform for centralizing customer questions and processing complaints and reports, allowing teams to work more efficiently. FWdesk ensures that customers receive quick answers to their questions through a single, user-friendly channel, leading to faster problem-solving and better communication. The software emphasizes the benefits of a customer-centric approach, such as improved collaboration, greater visibility, and supporting hybrid working, and offers an online ticketing system for quick implementation. | Business Services → Customer Service 1451 | ticketing system 13 software 8291 | |
| merkwaardigverschil.nl | Communicatietrainer ‘Motiverende gespreksvoering’ | The website explains that businesses need to ‘make the difference’ to retain customers for longer, encourage more purchases, and promote them actively, without directing or persuading. The website describes ‘Remarkable Customer Contact’ and ‘Remarkable Emailing’ as methods to improve the customer experience through contrast, a peak end, and personalized communication. The website offers training in ‘Motivational Conversations’ for healthcare professionals who want to encourage clients to adopt a healthier lifestyle, with the goal of strengthening intrinsic motivation and tackling the inner conflict for change. | Customer Relations → Customer Relationship Management 238 | customer value 32 customer contact 130 customer experience 202 email 1012 communication 10162 | |
| yuridingemans.nl | yuridingemans.nl | The website highlights the importance of differentiating from competitors and offering unique value. It addresses the problems faced by entrepreneurs, such as limited revenue and ineffective marketing. The website provides various options, including collaboration, consultations, and strategy sessions, to help businesses reach a higher level. | Business Strategy → Business Development 730 Customer Relations → Customer Relationship Management 238 | customer value 32 revenue 693 marketing 7107 strategy 9379 | |
| mobibot.nl | Mobibot | The chatbot is implemented on automotive websites and is designed to increase revenue and improve customer service by answering customer questions 24/7 and generating leads. The chatbot is based on GPT-4 and GPT-4o technology and integrates directly with the customer's website and inventory, enabling automatic updates and real-time information exchange. Mobibot offers various subscription models, starting from €49.99 per month, with features such as lead generation, cost savings on personnel expenses, and measurable results through a dashboard. | Artificial Intelligence → Chatbots 63 | cost savings 85 chatbot 137 automotive 283 lead 1195 inventory 1613 | |
| izichat.nl | IZIChat | The tool allows for real-time viewing of website visitor statistics, including the paths visitors take and the time they spend on pages. IZIChat can be integrated into various popular website platforms such as Wordpress, Magento, and OpenCart. The tool offers various functionalities, including creating users for sales and support departments, quickly sharing files, and implementing a private chat feature. | Internet → Forums & Communities 1599 | statistics 392 chat 544 | |
| wwhy.nl | Jort Schulting | Jort Schulting offers coaching, focusing on listening to the needs and emotions of his clients rather than applying ready-made solutions or models. His coaching is based on a personal approach, which can be both business-oriented and empathetic, focusing on identifying obstacles and stimulating change. Jort Schulting’s background in the automotive industry influences his pragmatic and results-oriented coaching approach. | Adult & Continuing Learning → Professional Training 1224 | automotive 283 conversation 1828 emotion 2169 change 2580 | |
| iclaim.nl | iClaim Solutions B.V. | The platform offers a digital solution for registering and processing vehicle damage claims, streamlining communication between involved parties. iClaim aims to provide clear and up-to-date information without traditional methods such as emails or phone calls. The system integrates with existing back-office systems and offers a damage management process with automated filters. | Insurance → Auto Insurance 439 | auto insurance 41 claim 702 integration 1451 | |
| ntticonsultancy.nl | NTTI Consultancy | NTTI Consultancy supports organizations by facilitating meaningful interactions between employees, customers, suppliers, and stakeholders. The service offering includes analyzing interaction levels, providing tailored recommendations, training packages, coaching, and support for management issues. NTTI helps organizations improve the impact of conversations on business results and secures behavioral development as a continuous process. | Artificial Intelligence → Chatbots 63 Business Services → Customer Service 1451 | customer contact 130 interaction 245 result 1902 coach 25810 training 28133 | |